innovative/integrated on-site services

HOW WE WORK

Below are the typical steps involved in the scoping and stetting up of a standard work contract.

1. Site audit
One of our experienced account Managers will visit your premises to discuss your requirements and perform an audit of the site. This will give us the detail required to devise a solution and prepare a costed proposal. The audit will typically entail interviews with your key staff and a visual inspection of your premises.

2. Proposal
Our written proposal will define the services you require and include the following:

our operational methodologies
planned manpower resources (including on-site contract management team)
any service levels to be agreed
any proposed performance monitoring/measurement procedures
inventory of equipment/materials required
our credentials
itemised costings

3. Contract Notification
Once we have been formally notified as the successful tenderer, we would seek a meeting with your appointed representative/s to finalise contract negotiations and sign a contract. At this meeting, we would reconfirm all aspects of our proposal and exchange contract details for all key management personnel associated with the mobilisation of the contract.

4. Mobilisation
While each contract is unique we have a set of standard procedures we like if possible to follow in the lead-up to commencement:

TIME	ACTION
4 Weeks to Start Date	Site assessments and familiarization with specification Collate TUPE information Contact outgoing Contractor Distribute cleaning staff questionnaires Interview full time cleaning staff Advertise for cleaning staff - following appraisal of returned questionnaires Appraise equipment requirements Plan any Pre-commencement work i.e. initial cleans for weekends if required Report to client: Result of site assessment Advertisement placed Breakdown of work allocation Arrangements for pre-commencement work [if any] Result of TUPE consultation Delivery of work schedules to customers Help Desk facility arrangements
3 Weeks to Start Date	Continue Site Assessments Order equipment, materials and consumables Report to client: Inform on TUPE situation Result of Interviews Report Re: equipment and materials ordered
2 Weeks to Start Date	Interview Operatives Employ new staff as required Obtain delivery date for equipment, consumables and materials Continue Site Assessments Report to client: Result of Interviews Report new staff on board [Client approval if required] Review of Progress
1 Week to Start Date	Equipment and Materials identification of storage facilities pre-start Arrange schedule for periodic cleaning Site assessment of existing cleaning staff capabilities Discuss specification requirements with supervisors Pre-Start full QC assessment Report to client: Delivery date of equipment, consumables and materials
Week of Start	Staff development On-Site training and work techniques Daily site inspection by manager and supervisors
2/3 Weeks after Start	Review of performance to date with client
4 weeks after start	Implement results of review Programme monthly-diarised meetings

5. Performance monitoring
In order to ensure consistence and continuity of service we implement a number of procedures to monitor and measure the performance of the on-site services we provide to you. This can range from daily inspections carried out by supervisors to more detailed audits at regular intervals by account mangers or regional management personnel. All inspections and monitoring is recorded, documented and presented to you for reference.